Whatever you’re buying from us, we want to make it as easy as possible at every step of the process. If you have any questions, we’ve compiled a list of those most frequently asked, divided into handy sections, below. Whether you’ve got a question about ordering and delivery or need to know something super specific from our policies, this page should help you out. If you still can’t find what you need, give us a call and one of our friendly advisors will be happy to help.
We want to make the process of choosing and ordering your new made-to-measure curtains, blinds and accessories as simple and enjoyable as possible. We offer some great services to help you along the way.
You can place an order with us in a couple of different ways. You can place an order here on our website, in one of our participating stores, or over the phone by calling 0330 333 3444 to chat to one of our experts. Find out more about how you can place an order.
If you have placed an order with us, first of all, thank you! You will receive a confirmation email with all the important details such as your order number, and the items and services you have purchased. You will receive email updates on the progress of your order. You can also track your order using our online order tracking.
We accept a number of payment methods, including most major credit cards.
Find out more information about all of the different ways you can pay for an order.
We use trusted third-party couriers to ensure your new made-to-measure curtains, blinds and accessories get to you as safely and swiftly as possible.
We’ll refund the difference if, within 28 days of purchase from us, you either:
We’ve tried to make this process as easy as possible for you by putting together some easy to follow manuals:
If, however, you are still not comfortable doing this yourself, we have an excellent measure and fitting service. Simply follow these links to book an expert to come and measure and fit your curtains and blinds for you.
Please note, we currently do not offer this service in the following locations: Northern Ireland, Channel Islands, Orkney, Isle of Man, Isle of Wight, and Isle of Anglesey.
Only a few lucky stores currently hold curtains and blinds, but they would love to have you pay them a visit.
Filter by ‘Curtains and Blinds’ in our store finder to locate your nearest participating store.Made-to-measure items – Your right to cancel does not apply to products that are made to your specifications. This includes all made-to-measure curtains, blinds and accessories.
General – When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered. If not you should not cut into, fit or use them.
Find out more about your cancellation rights and our returns and refunds policy.You can click the account button at the top of the page or you can click this link to login.
